Privacy Policy

Introduction

Transenergies S.A. (“we” or “the Company”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

1. Data We Collect

a) Browsing data

IP address, browser type, pages visited, time spent, cookies, and tracking pixels (behavioral analytics).

b) Form data (Contact, Application, Newsletter)

Name, email, phone, organization, title, message/specific interest.

c) Business data (clients/partners)

Corporate contact, ongoing projects, service preferences, communication and transaction history.

2. Legal Basis for Processing

We process your data on the following bases:

• Consent (cookies, newsletter) — you may withdraw at any time
• Contract (client data: performance of services)
• Legitimate interest (site security, service improvement)
• Legal obligation (taxation, compliance)

3. How We Use Your Data

We use your data to:

• Respond to your contact requests
• Improve the Site and services (analytics)
• Send marketing communications (where consent has been given)
• Ensure legal compliance and security
• Generate anonymized reports

4. Data Sharing

We NEVER sell your data. We share it only with:

• Our service providers (hosting, email, analytics)
• Our contractual partners (project delivery)
• Legal authorities (where mandated)

5. Data Retention

• Cookies: 12 months (unless manually deleted)
• Form data: 3 years (contractual archiving)
• Client data: term of the contract + 7 years (legal obligation)
• Marketing data: until unsubscribed

6. Your Rights

You have the right to:

• Access your data
• Correct it if inaccurate
• Request its deletion (“right to be forgotten”)
• Port it (export in a standard format)
• Object to its processing

To exercise these rights: privacy@transenergies.ci

7. Security

• Data protected by SSL/TLS encryption
• Access restricted to authorized employees
• Regular security audits
• Incident notification within 72 hours (legal obligation)

8. Contact

Data Protection Officer (DPO)

Email: dpo@transenergies.ci

Phone: [Contact details to be confirmed by the client]